Free delivery across the UAE on orders of AED 300+
Returns Policy
Melt / Heat Damage Guarantee

We’re delighted to offer complimentary delivery on all orders totaling AED 300 or more anywhere in the United Arab Emirates — our way of saying thank you for choosing Nina Chocolate.

✨ Shop with ease and indulge in your favorites, knowing your order will arrive right to your doorstep — free of charge.

🛍️ Explore our latest creations and experience chocolate crafted with passion.

✔ What can be returned:

Because chocolates are perishable, returns are accepted only in the following cases:

• You received the wrong product.
• The product arrived damaged, melted, or defective.
• The return request is made within 12 hours of delivery.
• Orders delivered in perfect condition but refused will be subject to a minimum charge of 100 AED.

❌ What cannot be returned:

• Orders that have been delivered properly and in good condition.
• Special customized, personalized, or seasonal items (e.g., Eid or Christmas editions).

We guarantee your chocolates arrive safely.

If heat damage occurs, we will:

  • Replace the full order OR
  • Offer a full refund