We use thermal packaging, cooled courier service and insulated handling to ensure chocolates arrive in perfect condition.

We accept credit/debit cards, Apple Pay & PayPal.

No — we currently do not offer Cash on Delivery (COD). Please select one of our other secure payment methods at checkout.

Refund to the original payment method (3–7 business days)
Store credit or voucher (instant)

Delivery within the UAE usually takes 1–2 business days.
Remote areas may require an additional day.

Standard delivery within the UAE is AED 10–15, depending on the emirate.
Free delivery on orders above AED 300.

Yes, in selected areas. Additional charges may apply.

Our courier makes one delivery attempt to the address provided.

• If the delivery is unsuccessful, the order may be returned to us.
• We will contact you to reschedule, and an additional fee may apply.
  

Orders can be cancelled within 1 hour of purchase.
Once the order is processed or shipped, cancellations are not possible due to the perishable nature of our products.

Any issues must be reported within 12 hours of delivery by emailing info@ninachocolate.ae.
Please include photos of the packaging and product to help us validate your claim.

Because chocolates are perishable, returns are not possible.
However, if there is any issue, we offer refunds or replacement shipments.

Please contact us within 12 hours with a photo. You will receive either a refund or a replacement shipment.

If your order arrives damaged or defective, we will send you a new, identical order at no cost.

Because chocolates are perishable, returns are accepted only if:

• You received the wrong product
• The product arrived damaged, melted, or defective
• The return request is made within 12 hours
• Orders delivered in perfect condition but refused will be subject to a minimum charge of 100 AED

• Orders which have been delivered properly.
• Special Customized orders, personalized, or seasonal items (e.g., Eid/Christmas editions)